Here are the most common questions about mylumi so far:

1. We have completed our team’s roster on the FIRST website but mylumi status has not changed?
   Answer:    There is no automation currently available to connect your team’s FIRST Dashboard directly to a partner-available area.  Instead it can take a couple of days in some cases to show up in a partner download area.  Then we have to manually download a CSV file and then upload it into mylumi.   Generally this happens about once/week.
2. Our team’s status  shows “Pending Lumieos Invites” but both coaches have accounts in mylumi
   Answer:     If both Coach 1 and Coach 2 have accounts in mylumi, then the most likely issue is that the email address of one or both does not match the email address used in the FIRST dashboard.  The easiest way to fix this is to login to mylumi, and then from the Home page,  click on the round icon on the top right and then the Gear for Settings.  Under your Profile, there is a section called “Manage Account Emails”, you “Add Email” to add your firstinspires.org email so that it knows that you are the same person with both emails.

 

More coming as we hear from you!